You have 180 days from date of purchase to access and complete this course. There are no extensions.

In this age of artificial intelligence, it’s becoming MORE important to be able to connect effectively with others, whether clients or colleagues. The World Economic Forum considers Emotional Intelligence a top 10 indemand skill. Harvard Business Review ranks it as #1. If your job involves giving information, changing minds, swaying behaviors, handling setbacks, or developing trust with others, your Emotional Intelligence (EI) will make or break your success.

LEARNING OBJECTIVES

• Cultivate stronger relationships with clients, colleagues, and strategic partners
• Make valuable use of the information conveyed through emotions
• Deal with emotions – yours and others – more skillfully and effectively
• Develop trust and rapport with greater intentionality and effectiveness
• Make “difficult conversations” less difficult and more productive
• Reduce emotional stress in the workplace

WHO WILL BENEFIT

This course is for anybody who cares about being able to connect quickly with others, whether clients or colleagues.

CPD HOURS

Members may require more time than the stated CPD hours to complete the course if they engage in the micro-activities suggested in each course.  If you do spend more time than the stated hours, you may input the incremental time spent directly in the CPD Reporting tool.  We suggest you keep your notes taken during those activities as back up documentation in the event you are selected for a verification audit of your CPD hours.

About FliP University 

On-Demand Courses by FliP University. What if online learning was even better than in-person? At FliP University, we’ve taken the best of in-person workshops and put it online. Our content is "pracademic" (that is practical + academic), whimsical, transformative, and thoroughly modern, at the forefront of organizational needs. It is based on research from cognitive neuroscience, creativity, social, organizational and positive psychology, learning theory, and clinical practice.